Book a Call
icon
SolutionsDeflect Tickets & Cut Response Times
icon

AI for Customer Support

Resolve more tickets automatically, speed up first responses, and improve CSAT with AI agents, knowledge search, and smart routing. Pilot in ~30 days.
Book a Call

Faster responses, fewer repetitive tickets

Support leaders need speed without losing quality. We help teams deflect repetitive tickets, accelerate first responses, and keep tone and policy consistent—across email, chat, and voice.

Top pains we address

  • High volume of repetitive “how do I…?” questions
  • Slow first‑response times and SLA breaches
  • Knowledge scattered across docs, wikis, and tickets
  • Language inconsistency and costly escalations

What we deliver

  • 25–40% automated resolution on eligible intents (range depends on data readiness)
  • Minutes to seconds for first response on common topics
  • Consistent tone and policy application, multilingual where needed
  • Clear audit trail and human‑in‑the‑loop for edge cases

Recommended playbooks

Customer Support Agent

Triage + resolve common intents; escalate with summaries.
slider-cards

Document Q&A

Source‑grounded answers with citations.
slider-cards

Ticket Summarizer & Drafting

Compress long threads; propose compliant replies.
slider-cards

Self‑Serve Help & Search

Embed intuitive search in your help center.
slider-cards

Voice Front Door (optional)

Phone deflection and after‑hours coverage.
slider-cards
See All Automations

Starter bundle (30‑day pilot)

Scope

5–10 high‑frequency intents + knowledge base ingestion + reply drafting

Deliverables

Working agent, routing rules, evaluation dashboard, runbook

Integrations

Zendesk/Freshdesk/Intercom, Slack/Teams, email, help center
Explore All Solutions

Success that speaks

EmployJoy

AI hiring assistant for faster, better screening.

Support Impact:First-response time improved8h → 1h (30 days),SLA compliance up+28%.

KBF Design Gallery

From concept to completion—streamlined project flow.

Support Impact:Resolution time dropped12h → 3h,CSAT scores increased from72 → 90in 90 days.

Data protection & compliance

Controls & Safeguards

  • Human approval thresholds
  • Audit logs (tracking what happened and who did it).
  • PII handling
  • Opt-out keywords

Deployment & Data Retention

  • Options to deploy in your own cloud environment.
  • Configurable retention (deciding how long logs/data are stored).

Frequently ask questions

What can the demos actually do?
Yes. We can deploy components within your infrastructure and limit data retention.
Can you run this in our cloud?
Yes. We can deploy components within your infrastructure and limit data retention.
How fast is a pilot?
Yes. We can deploy components within your infrastructure and limit data retention.
What about cost?
Yes. We can deploy components within your infrastructure and limit data retention.
Do we need developers on our side?
Yes. We can deploy components within your infrastructure and limit data retention.

Ready to cut response times and escalate less?

Book a call and we’ll scope your pilot in 60 minutes.
Book a call
Chart Ai